To whom it may concern

I write to you to enquire about your apparent new selling tactics. I must question the effectiveness of these tactics as I suspect they may be letting you down somewhat and lets face it, in these times of severe economic straits, you probably need all the trade you can muster.

These new tactics seem to consist of the usual tele sales pitch, which I received at approximately 18:05 this evening, 25th June, [insert phone number] and went thus:

Me: Hello
Operative: V?
Me: Yes
Op: Hi, this is Sky. Do you have Sky?
Me: *hang up* (I do not believe in wasting time in sales pitches but tend to aim for a firm ‘no’ and hang up, it saves time all round and allows your operative to move on to their next unsuspecting victim)

Approximately 30 seconds later:
Me: Hello
Op: Silence
Me: (exasperated) hello….
Op: *hang up*

Approximately 30 seconds later:
Me: (mildly irritated) Hello
Op: V?
Me: Yes
Op: This is Sky. Do you have Sky?
Me: No and I don’t want it, which is why I hung up on you
Op: (in hushed and vitriolic tones) Shut up, just shut the fuck up, fuck off. Bitch.

Is it just me or is this now common selling practice? And are you going to deal with it? Because had one of my 3 young teenage daughters taken this call, they being well versed in the ‘no thank you’ approach, this complaint would be quite different.

I would demand, not ask politely, that you remove my name, number and all my details from your database forthwith and do not contact me again.

Yours sincerely and intensely irritated